Refund & Cancellation Policy

 

At The Bohemian Homes, customer satisfaction is important to us. We strive to deliver high-quality handcrafted and home décor products. Please read our Refund & Cancellation Policy carefully before placing an order.

Order Cancellation

Before Shipment

• Orders can be cancelled before they are dispatched from our warehouse.
• To request a cancellation, please contact our customer support team as soon as possible with your order details.
• If the order has not been shipped, a full refund will be processed to the original payment method.

After Shipment

• Once an order has been shipped, it cannot be cancelled.
• Customers may refer to our return policy, if applicable.

Returns & Replacements

We accept return or replacement requests only under the following circumstances:

• Product received is damaged during transit.
• Wrong product has been delivered.
• Product has manufacturing defects.

To be eligible for a return or replacement:

• The request must be raised within 48 hours of delivery.
• Clear photos and videos of the product and packaging must be provided.
• The product must be unused, in its original condition, and with original packaging.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Customized or personalized products.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Items returned without original packaging.
• Products purchased during special sales, clearance, or promotional campaigns unless received damaged or defective.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
• Shipping charges, if any, are non-refundable unless the return is due to our error.

Replacement Process

If a replacement request is approved:

• We will arrange for a replacement of the same product, subject to availability.
• If the product is unavailable, a refund or store credit may be offered at our discretion.

Damaged Packages

If the outer packaging appears visibly damaged at the time of delivery, customers are advised to:

• Take photos before opening the package.
• Record an unboxing video.
• Report the issue to us immediately.

Failure to provide supporting evidence may affect the approval of return or replacement requests.

Refund Rejection

Refunds or replacements may be declined if:

• The claim is raised after the specified reporting period.
• The product shows signs of use or damage caused by the customer.
• Sufficient proof of damage or defect is not provided.