Returns & Refunds
Policy
The Bohemian Homes endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-
A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation
If you identify a quality or a manufacturing defect on the received product.
If the product is received in a damaged condition.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or if it has a genuine quality/manufacturing defect then we extend options for full refund or re-fulfillment of your orders!
Return Process
1. Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect
& incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
You can reach us at thebohemianhomes@gmail.com or at +919872332121 ( 11AM – 7.30 PM ) to initiate a return.
2. Please send us 2 images (one of damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on thebohemianhomes@gmail.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted.you can send it back to us and the courier charges will be credited in your a/c. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember – Product must be returned with the original packaging, including the tags, bar codes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. Product should be unused and in the original condition.
Refunds
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse.
Prepaid orders will be refunded back directly into your account , Please allow 2-3 days for the amount to reflect in your statements.